Privacy Notice
Updated January 1, 2025
At Lyric and its affiliates (collectively, “the Company,” “we,” “us,” “our”), privacy matters, and so we have adopted privacy practices to help us manage and protect your personal information in our products, services, and websites. This Privacy Notice (“Privacy Notice”) describes how we collect, use, and disclose personal information through our online properties and mobile applications displaying this notice, including lyric.ai, as well and through certain offline services, as described below (collectively, “Sites and Services”). This Privacy Notice also provides you with information about the rights and choices that you have about your personal information, and how to contact us about our privacy practices.
This Privacy Notice applies only to Company Sites and Services and does not apply to any third- party website, mobile application, product, or service that may link to or are linked from our Sites and Services. In addition, this Privacy Notice does not govern Lyric’s access to, or use or processing of, Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act, as amended, and its implementing regulations (“HIPAA”). Lyric’s use of PHI is governed by a service agreement, business associate agreement, and/or other documents with terms and conditions for the use and disclosure of PHI that we have entered with our customers (health plans or their firms) that govern our use of PHI of their members, along with and applicable law, including without limitation HIPAA.
Our Sites and Services may include a supplemental privacy notice detailing specific privacy practices for the Sites and Services. For example, employees and job applicants receive a supplemental privacy notice in the policy guide that applies to their relationship with Company in the context of their employment or job application.
In addition, if you are a California resident, please refer to our Privacy Notice for California residents lyric.ai/privacy-notice-additional-states.
In the event there is a difference between this Privacy Notice and a supplemental notice, the supplemental notice will control.
Information We Collect
Lyric collects personal information directly from you, automatically from your devices when you interact directly with our Sites and Services, and from other sources described in the supplemental notices. When you interact directly with our Sites and Services, you may not be required to provide us with certain data requested; however, some data is necessary for the purposes described in this Privacy Notice and if you fail to provide any required data, you may not be able to access our Sites and Services. Where possible, we will allow you to interact with us anonymously or using a pseudonym. However, for many of our functions and activities we usually need your name and contact information.
We collect personal information about you in a variety of ways depending on how you interact with our Sites and Services. This includes information you provide to us when you visit one of our online properties, business contact and other information we obtain when you communicate with us, information provided when you visit our offices or facilities, information you supply when you interact with us on social media, information we collect automatically, and information we may obtain from third parties.
Information You Provide Us
When you use the Sites and Services, we collect information you provide to use. That information may include:
Log-in credentials (such as user ID and password) and security questions and answers;
Your name, email address, contact information, title, and information about the organization with which you are affiliated;
Information you choose to include in messages or responses when interacting with us through our Sites and Services, including through email, online forums, surveys, inquiry forms, our support portal, or messaging services; and
Payment data and associated contact information we or a service provider on our behalf collect in order to complete a transaction.
Information We Collect When You Communicate With Us
When you contact us, we may collect your name and contact information as well as any other information you supply in the body of your message. This includes information supplied to us by employees of our vendors or other business contacts who interact with us online or offline.
Information We Collect When You Visit Our Offices or Facilities
When you visit us in person, we may collect information from you such as your name or other contact details, such as when you sign in at the front desk. We may also collect audiovisual information through any security cameras we deploy to help protect the safety and security or our properties and others.
Professional or Employment-Related Information We Collect
We collect your business contact information when you contact us regarding our Site or Services, or when you interact with us at trade shows. We may also collect your business contact information while providing the Services.
Information We Automatically Collect
When you visit or use our Sites and Services, we may collect information about your online activities to provide you with advertising about products and services tailored to your interests (“interest-based advertising”). Our service provider may place or recognize a unique cookie or other tracking technology on your browser. We use the term “Cookies” to refer to all technologies which store and access information on the device that you use to access the Sites and Services, such as your computer, tablet, or mobile phone. Most web browsers automatically accept Cookies; however, if you prefer, you can typically modify your browser setting to disable or reject Cookies. If you delete your Cookies or if you set your browser to decline Cookies, some features of our Sites and Services may not be available or work as designed. Where required by applicable law, we will rely on your consent prior to processing personal information from your device or computer for the purpose of interest-based advertising. We may automatically collect certain information through Cookies when you access, use, or interact with our Sites and Services, including:
Browser and device data: We collect your device type, operating system and version, IP address, general geographic location as indicated by your IP address, browser type, screen resolution, device manufacturer and model, language, plug-ins, add-ons, and the language of the Site you are visiting.
Usage data: We collect information about the time you spend on our Sites and Services, the content you view or download and features you access, the pages that led or referred you to our Sites and Services, language preferences, how you interact with available content, and entered search terms.
Interactions with ads and newsletters: We collect information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.
Social media: We collect information that you make available to us on social media platforms (such as by clicking on a social media icon linked from our Sites and Services), including your account ID or username and other information included in your post.
For additional information and a list of the third parties that set cookies on our websites please see our Cookie Notice on our privacy policy page at lyric.ai/cookie-notice
Your browser or device may include Do Not Track (“DNT”) functionality. At this time, Company does not recognize or respond to browser-initiated DNT signals.
Information We Collect from Third Parties
We may obtain information about you from other sources such as data brokers, credit reporting agencies, social networks, and partners with which we offer co-branded services or engage in joint marketing activities. We also may receive information about you from outside suppliers through your online activities on websites and connected devices over time.
How We Use Your Information
We use the information we collect about you for the following purposes:
To provide you with our Sites and Services, including to enter into contracts, process payments, fulfill orders, send service communications and email marketing communications, and conduct general business operations such as accounting, recordkeeping, and audits;
To improve and grow our business, including to understand how our Sites and Services are being used, conduct data analyses of user experiences and behavior, understand our customer base, purchasing trends, and effectiveness of our marketing, and to develop new products and services;
To deliver targeted advertising based on your preferences or interests across services and devices and measure the effectiveness of ads;
To protect the rights, property or safety of Company and our employees and contractors;
To protect and secure our Sites and Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal;
If we are exploring or go through a business transition or financial transaction, such as a merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, securities offering, or sale of all or a portion of our assets, we may use your information in connection with exploring or concluding such transaction; and/or
To comply with applicable laws, regulations, and valid legal processes, such as search warrants, subpoenas, court orders, and law enforcement requests, and to comply with legal requirements regarding the provision of products and services.
Marketing Emails
If you would like to unsubscribe from our marketing communications, you can click the unsubscribe link at the bottom of any email. We will comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from Company, we may still send you administrative messages.
How We Disclose Your Information
We may disclose your personal information to the following entities:
Our suppliers: We may disclose your information to suppliers that provide services on our behalf, such as marketing and survey services, payment processing, website and customer experience hosting, data analysis, data storage, auditing and accounting, and security.
Company affiliates: We may disclose your information to our affiliated companies to provide our Services and for internal administrative purposes.
Advertising partners: We may disclose your information to our advertising partners.
Social media platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through cookies they place on your device and other tracking mechanisms. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and controls they make available to you.
Where required or permitted by law or in the context of an audit or other review: We may disclose information to law enforcement agencies, courts, or other government authorities where we believe it is necessary to comply with a legal or regulatory obligation or protect the rights, safety, and property of Company or individuals.
In the context of a change of ownership or corporate organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your personal information as described in this Privacy Notice.
Children’s Information
We do not solicit or knowingly collect personal information from children under the age of 16. If we discover that we have inadvertently collected information from anyone younger than the age of 16, we will delete it. We do not sell or share personal information from children pursuant to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020.
Retaining and Securing Your Personal Information
We retain your personal information for as long as we have a relationship with you, subject to applicable law. When deciding how long to keep your personal information, we consider our legal and regulatory obligations and internal policies. Where we retain personal information, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
We seek to implement and maintain organizational, technical, and administrative security measures designed to safeguard the personal information we process. Unfortunately, no data transmission or storage system is guaranteed to be secure at all times. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.
Your Privacy Rights
Your privacy rights will vary depending on where you live. We describe the rights that apply to residents of California.
How to Contact Us
If you have questions, requests, or complaints related to your privacy, please contact compliance-ethics-privacy@lyric.ai. You may also contact us by phone: 610-205-5500 or by mail addressed to:
Lyric
3803 West Chester Pike
Suite 105
Newtown Square, PA 19073
Changes to this Privacy Notice
This Privacy Notice is subject to change at any time and the “Effective Date” at the top of this page indicates when this Privacy Notice was last revised. It is your obligation to review the Privacy Notice from time to time. By using our Sites and Services, you represent that you read, understand, and accept the terms of this Privacy Notice. Your continued use of our Sites and Services following posting of changes to terms contained in this Privacy Notice will mean you understand and accept those changes. If you do not agree with any of the terms of the Privacy Notice, you must discontinue use of our Sites and Services.
Consumer Rights Request Form
To submit a consumer rights request form, please click here.